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Sunset Safe Sales and Service – COVID-19 Procedures

Sunset Safe Service

Sunset Service Centers will be remaining open with adjusted hours of Monday – Friday 7:30am to 6:00pm, Saturday 8am – 5pm and will be following new guidelines for your safety.  We are remaining open to ensure all essential personnel can keep their vehicles on the road and get to where they need to be.  Please carefully read the new steps to getting your vehicle serviced

  1. Make Your Appointment online or over the phone (253) 321-5771.
  2. Vehicle drop off will no longer happen in the building.  We have set up a key drop off station in front of the service drive.  Simply drop keys off and describe the service you want while maintaining safe social distances.
  3. Questions about your service and updates will be done over the phone, by text or email. 
  4. Payments will be made over the phone by Credit or Debit Card only (no cash or check handling) thus eliminating the need for physical contact.
  5. We ask that you alert us 5 minutes before arriving for pick up.  Our advisor will meet you outside with your newly serviced and thoroughly cleaned & disinfected vehicle.

We are also working around the clock to regularly clean and disinfect high touch surfaces in in all Sunset Dealerships.  For the safety of everyone, all Sunset employees are adhering to all CDC and Washington State guideless and best practices.  If you have any questions, please contact us directly by calling (253) 321-5771.

Sunset Safe Sales

In response to the statewide Shelter in Place Order, We will have staff available to answer questions & provide you information by phone, text or email during this time.

However, our showrooms will be accessible to the public by appointment only and under the following state mandated restrictions.

Limited sales and leasing activities at licensed new and used car and truck dealerships are deemed essential only if those activities:

  • Close a pending transaction that began before Governor Inslee’s Proclamation 20-25 was issued; or
  • Replace a totaled vehicle, replace a damaged vehicle that is impractical to repair, extend a lease that expires, or provide transportation to essential workers, as identified in the “Essential Critical Infrastructure Workers” list, Appendix to Proclamation 20-25, if the essential worker has no other means of transportation.

Any activity meeting the above criteria must still comply with the following:

  • On-site visits to the dealership are by appointment only and must be scheduled remotely;
  • Only one dealership employee may be present in the dealership building (showroom or office) at any one time, and that employee may only be present during the duration of the sale;
  • As part of the sales transaction, the buyer must certify that the purchase is essential for one of the reasons provided above; and
  • All activities must be conducted in a manner that complies with social distancing and sanitation measures established in the Governor’s Proclamation 20-25. (Clearly Posted on site and on line)